Terms and Conditions

Terms and Conditions:

• We are pleased that you have chosen Ain Al Maha Travel, the experts in delivering happiness. We hope that you will read these terms carefully to ensure an accurate and comprehensive understanding.

• Ain Al Maha reserves the right to amend these terms and conditions without prior notice. You should check this page periodically for updates, knowing that all passengers are informed of the terms and conditions before signing up for our flights through customer service.

• We are committed to providing an exceptional travel experience, providing our services with a high level of quality and professionalism. With attention to detail, these terms include regulatory details to provide a safe and comfortable travel environment for our customers

Explanation of the important terms and conditions of the car rental company:

• Pay an insurance amount determined by the company.

• Provide credit card details in the name of the person who will be driving the car.

• Hold a UAE driving license and obtain an international driving license.

• Carry a passport.

• Confirm the booking details upon receipt of the vehicle.

Prohibited items for boarding the plane:

• Compressed, flammable and toxic gases.

• Firearms, ammunition, swords and knives.

• Explosives, flammable and toxic materials.

• Chemical and magnetic reagents.

• Radio active devices.

• Dangerous goods and harmful substances.

Safety requirements for booking a seat in the row of seats located near the emergency exits on the plane:

• No hearing or vision problems that would impede understanding instructions.

• Inability to understand and follow instructions in English.

• Ability to move quickly and have good health.

• Inability to turn quickly due to body position or age.

• Under 16 even if sitting next to an adult

• Traveling with an infant or someone who needs your help in an emergency.

Always be sure to check the terms and conditions of hotels and car rental companies before you travel.

Reservation is non-refundable and non-changeable:

• Please note that the reservation is non-refundable and non-changeable, once approval is confirmed by you.

• Please consider these important points before making your booking to ensure full understanding and compliance with the terms.

General terms and conditions:

• International passengers must be at the airport 4 hours before the flight departure time, and the customer is solely responsible for the consequences of arriving late.

• Any cancellation or changes in the flight schedule are the responsibility of the airline alone, and Ain Al Maha will contact the passengers via phone number or email immediately upon receiving a notification from the airline, so please enter the data correctly when booking, and any difficulty in communicating via phone number or not viewing the email sent by us, the customer alone bears the consequences resulting from it.